It can record the actual clicks,keypress and even takes screenshots .
This utility can be  initiated by 
click Start, type PSR and press Enter, then click Start Record  It also packages everything up into a single zipped MHTML file when they're finished, ready for emailing .
 It's quick, easy and effective, and will save hours of troubleshooting time.
Let the door open to Windows...  :)
 
 
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